General Terms and Conditions of Use for the Website and User Registration

(Last updated: November 16, 2024)

Welcome and General Description

Welcome to the website (hereinafter referred to as the “SITE”) of Modo Agrario SA, CUIT Nº 30-71711149-0, with its commercial address at Campos Salles 1300, C1429, Ciudad Autónoma de Buenos Aires (Parque de Innovación | +54Lab) (hereinafter, “MODO AGRARIO”).
Your access and use of the SITE, the services, and the software of MODO AGRARIO through the SITE are subject to the terms and conditions contained in this document, as well as the Privacy Policy (hereinafter, the “PDP” and, together with the terms and conditions, the “TERMS”).

Acceptance of the Terms

We request that you carefully read these Terms and Conditions (hereinafter, the "TERMS"), as they constitute a legally binding agreement between you and MODO AGRARIO. Full acceptance of the TERMS is an essential requirement for using the SITE and the services provided through it.

When registering or logging in, the USER must check a mandatory checkbox with the following statement: "I declare that I have read and accept the Terms and Conditions of Modo Agrario, including the full exemption of Modo Agrario's responsibility for disputes arising from transactions between users."

By continuing to use the SITE or registering as a user (hereinafter, the "USER"), you fully accept these TERMS. If you do not agree with any of the TERMS, please refrain from using the SITE. Likewise, any continued use of the SITE after implementing modifications to the TERMS will imply your express acceptance of the introduced changes.

By accepting these Terms and Conditions, the USER explicitly acknowledges and agrees that MODO AGRARIO will not be liable for any disputes, claims, or damages arising from transactions conducted between users. This exemption is an integral part of these TERMS and is a mandatory condition for using the platform.

Registration and Onboarding Process

The onboarding and registration process as a USER on the SITE can only be completed if the TERMS are fully accepted.
MODO AGRARIO may modify the TERMS at any time without prior notice. In case of substantial changes to the TERMS, MODO AGRARIO commits to notifying USERS through a notice on the SITE or an electronic communication. It is recommended to periodically review the TERMS.

Eligibility to Contract

The SITE and the services offered by MODO AGRARIO are exclusively available to individuals or legal entities with full legal capacity to contract, according to current legislation. This includes being over 18 years old and not having any legal restrictions that would prevent the execution of commercial acts.
By simply using the SITE or registering as a USER, you declare that you have such capacity and undertake to cease using the SITE if a subsequent circumstance affects your ability to contract or engage in unrestricted commercial operations.

Right to Modify and Cancel Accounts

MODO AGRARIO reserves the right, at its sole discretion, to cancel any USER account that does not comply with the TERMS, as well as to modify, edit, or delete any content on the SITE, without being obligated to provide any explanation.

1. Conditions of the Site and Services

1.1. MODO AGRARIO Platform

The SITE is a platform that provides USERS with a non-exclusive, non-transferable, and temporary authorization, granted by MODO AGRARIO, to exchange information and locate both suppliers (referred to as "SUPPLIER USERS") and buyers (referred to as "BUYER USERS") of agro-industrial raw materials, especially seeds, grains, legumes, and their derivatives. The goal of the SITE is to foster e-commerce within the agro-industrial sector.
Additionally, the SITE offers a platform for conducting web-based electronic transactions, allowing USERS to initiate, accept, finalize, manage, and execute product and service orders according to the terms of commercial contracts negotiated and agreed upon independently and freely by the SUPPLIER USERS and BUYER USERS.

The SELLER USERS may:

• Respond to requests for quotes from BUYER USERS.
• Publish offers called “SPOT sales,” accessible to BUYER USERS, enabling direct purchases without needing to issue a prior request.

1.2. No Representation in Transactions

MODO AGRARIO does not represent any of the USERS in specific transactions conducted on the SITE.

1.3. Disclaimer of Liability for Products and Services

MODO AGRARIO does not control or is responsible for the quality, safety, legality, or availability of the products or services offered on the SITE, nor the capacity of the SUPPLIER USERS to sell, nor the capacity of the BUYER USERS to purchase.

1.4. Independent Transactions

The posting of a purchase request, the issuance of a sales quote, and the commitment to purchase by USERS do not imply the intervention of MODO AGRARIO and must be understood as independent operations from any activity or service provided by MODO AGRARIO.

1.5. Quotation and Supplier Selection Process

MODO AGRARIO merely allows BUYER USERS to post on the SITE requests for quotes to purchase primary products (specifying quality, delivery time, delivery method, maximum price, and other commercial details). SELLER USERS can access this information and issue a quote.
If a BUYER USER considers that one of the published quotes fits their commercial needs, MODO AGRARIO only facilitates the communication of the quote’s acceptance so that the USERS can formalize an independent commercial relationship.

1.6. Transaction Risks

The USERS who access or use the SITE assume the risks associated with any purchase and sale transaction conducted through the SITE. These risks include, but are not limited to:

• False information about products and services.
• Fraudulent actions.
• Poor product quality.
• Non-compliance with specifications or warranties.
• Delays or non-compliance in delivery or payment.
• Unforeseen additional costs, among others.

MODO AGRARIO is not responsible for any damages, claims, liabilities, costs, losses, or business interruptions that may result from such risks.

1.7. USER Responsibility in Transactions

USERS are solely responsible for setting and adhering to the terms and conditions of transactions carried out on, through, or as a result of using the SITE. This includes terms related to:

• Payment.
• Returns.
• Warranties.
• Shipping and transportation.
• Taxes and permits, among others.

1.8. Obligation to Provide Information

The USERS agree to provide all information and materials that MODO AGRARIO may require concerning transactions conducted on the SITE.

1.9. Disclaimer of Liability for Disputes Between USERS

If a USER has a dispute with any party of a transaction, that USER agrees to release and indemnify MODO AGRARIO (and its agents, affiliates, directors, representatives, and employees) from any claim, demand, action, proceeding, cost, expense, or damage arising from such dispute.

Additionally, USERS acknowledge that MODO AGRARIO acts solely as a digital facilitator and does not intervene, directly or indirectly, in the negotiation, execution, or fulfillment of transactions conducted through the SITE. Therefore, any responsibility related to product quality, delivery terms, payment, warranties, or other transaction conditions lies exclusively with the parties involved, who expressly waive any liability against MODO AGRARIO regarding these matters.

1.10. Implied Acceptance of Services

Using the SITE and registering as a USER or AUTHORIZED USER implies, without admitting contrary evidence, the acceptance that the SITE's services are adequate and sufficient for the intended purposes when contracting with MODO AGRARIO.

1.11. Fraud Risks

The USERS are informed that there may be risks in making agreements with individuals acting fraudulently. MODO AGRARIO does not have the means to verify the accuracy of all information provided by USERS, and therefore, does not guarantee their identity.

1.12. SITE Operation

The SITE operates "as is," with all faults and according to its availability. MODO AGRARIO does not provide any guarantees, and the USER uses the SITE at their own risk.

1.13. MODO AGRARIO’s Rights to Modify the SITE

MODO AGRARIO reserves the right to select, reject, remove, modify, interrupt, suspend, cancel, and terminate the access or availability of the SITE, as well as interactive features, applications, utilities, services, and content, without prior notice, and without generating any compensation in favor of the USER.

1.14. Rating of Commercial Experiences

Within the SITE, USERS may rate their commercial experience with other SUPPLIER USERS or BUYER USERS, provided a commercial agreement has been formalized between the parties.

The USERS must use this tool responsibly, avoiding false or biased comments that distort reality. MODO AGRARIO assumes no responsibility for ratings entered by USERS.

For complaints about ratings, USERS can contact reclamos@modoagrario.com to request a review. If a USER is not satisfied with the provided response, they must direct their complaint to the USER who posted the rating.

1.15. Transaction Ratings and Evaluations

When BUYER USERS confirm a purchase, SELLER USERS are obligated to:

• Deliver the requested goods with the quality, technical specifications, delivery dates, and requirements indicated in the accepted quote or offer.

In turn, BUYER USERS must:

• Receive the requested goods on the agreed date and make full payments within the stipulated timeframes.

Once all obligations have been fulfilled, USERS rate each other, leaving comments about their experience with the other party. This collaborative and public information allows other USERS to evaluate transaction quality and make informed decisions for future operations.

1.16. Moderation of Ratings and Comments

MODO AGRARIO does not directly interfere with the ratings or comments posted by USERS. However, in exceptional cases, when a USER believes that a rating or comment is malicious, false, or distorts reality, they can request a review and removal by emailing reclamos@modoagrario.com and providing evidence to support their claim.

MODO AGRARIO will review each request and make a decision within a maximum of 15 business days. The review may result in the removal or modification of the rating if it is determined to be inaccurate or in violation of the SITE's rules of use.

If the resolution of the claim does not satisfy the USER, they must direct their complaint to the USER who submitted the rating, with no liability on the part of MODO AGRARIO.

1.17. Dispute Resolution

In the event of a conflict between USERS arising from the use of the SITE, MODO AGRARIO shall not be considered an involved party or held responsible under any circumstances. The parties agree that any dispute will be resolved directly through the procedures outlined below, without attributing any liability to MODO AGRARIO for damages, breaches, or other issues related to transactions conducted on the SITE.

The parties agree to follow this procedure:

1. Friendly Negotiations: The involved parties will attempt to resolve the conflict through friendly negotiations, aiming to reach an agreement directly. This process must be exhausted before resorting to other formal mechanisms.
2. Mediation: If friendly negotiations fail to resolve the conflict, the parties must undergo mediation. The mediation will be conducted by an independent mediator mutually agreed upon by the parties.
3. Binding Arbitration: If mediation is unsuccessful or no agreement is reached, the parties shall submit the dispute to arbitration. If no arbitral tribunal is designated in the parties' contract, the conflict will be submitted to the Commercial Mediation and Arbitration Center (CEMARC) of the Argentine Chamber of Commerce.
4. Binding Nature of Arbitration: Arbitration will be binding for both parties, and the arbitral award will be final and enforceable. The parties expressly waive any other jurisdiction or court that may apply.
5. Cost Distribution: The costs of mediation and arbitration will be determined by the arbitral tribunal as specified in the award. The parties agree to abide by the tribunal's decision regarding the distribution of these costs.

2. USERS

2.1. User Registration

A USER must be registered on the SITE to access and use the services. Each USER, whether a natural or legal person, may register only one account. MODO AGRARIO reserves the right to suspend or cancel any account if it has reasonable grounds to suspect that a USER has registered or controls more than one account.

2.2. USER Information

The USER is required to provide accurate, truthful, updated, and complete information during the registration process. Additionally, they must update the information as necessary to keep it current and complete. MODO AGRARIO assumes no responsibility for the truthfulness of the information provided by USERS, so any claims must be directed to the USER.

2.3. Use of Contact Information

The USER authorizes the inclusion of their contact information in the SITE's database and its potential sharing with other USERS when necessary to provide services. Furthermore, the USER authorizes MODO AGRARIO to use their registered trademarks and trade names in communication media deemed appropriate, ensuring they have the necessary authority for such authorization.

2.4. Sharing of Financial Information

The USER agrees that MODO AGRARIO may share information about their tax and financial data (publicly available) with other entities or USERS of the SITE, including sources like NOSIS and the Central Bank of Argentina, as well as information about their transactions and ratings on the SITE.

2.5. Authorized USERS

The USER may authorize third parties to register as AUTHORIZED USERS on the SITE, who may conduct transactions on their behalf. Actions performed by these AUTHORIZED USERS will be considered as carried out by the USER, who will be fully responsible for such activities.

2.6. USER Responsibility

The USER is responsible for all activities performed on the SITE by themselves or their AUTHORIZED USERS. The USER must act in accordance with the standard of a prudent businessperson and keep the registration of AUTHORIZED USERS under their control up to date.

2.7. Accuracy and Legality of Information

The USER is solely responsible for the accuracy, completeness, authenticity, and legality of all information entered on the SITE and ensures that they possess the necessary rights to generate, host, and modify such information.

2.8. Cloud Storage

The USER acknowledges that all information entered on the SITE will be hosted in the "cloud" or "cloud computing" and expressly releases MODO AGRARIO from any liability related to the security of hosted information.

2.9. Account Security

The USER is responsible for maintaining the confidentiality of their identification and password. No USER may share their account with third parties, including other members of their entity. The USER must immediately notify MODO AGRARIO of any unauthorized use of their account or any security breaches.

2.10. Authorized Activities

All actions carried out through the USER's account will be considered authorized by them. No USER may claim that an activity was unauthorized unless there are duly proven force majeure reasons.

2.11. Shared Account Usage

The shared use of an account may harm other USERS of the SITE. In case of misuse, the USER releases MODO AGRARIO from any liability for losses or damages, and MODO AGRARIO reserves the right to suspend or cancel the account without compensation.

2.12. Prohibited Activities

The USER must not engage in illegal activities on the SITE, including but not limited to:

• Posting illegal or inappropriate content.
• Altering, damaging, or disrupting the SITE's systems.
• Introducing viruses, malware, or other harmful programs.
• Using automated systems to generate excessive traffic.

2.13. Indemnification

The USER agrees to indemnify MODO AGRARIO against any claims arising from their use of the SITE or the information entered.

2.14. Legal Compliance

The USER is responsible for complying with all applicable laws and regulations regarding their use of the SITE.

2.15. Payments and Obligations

The USER agrees to make payments in the amounts, conditions, and dates agreed upon according to the established TERMS.

3. Violations of Terms

3.1. MODO AGRARIO's Authority over Published Content

MODO AGRARIO reserves the right, at its sole discretion, to delete, modify, or reject any content posted by USERS on the SITE if it reasonably considers that such content:

• Violates any applicable law or regulation.
• Infringes these TERMS.
• May pose a liability to MODO AGRARIO.
• Infringes third-party rights.
• Harms the interests of other USERS, third parties, or MODO AGRARIO.
• Is deemed inappropriate at MODO AGRARIO's sole discretion.

This measure may be taken without prior notice to the USER and without entitling them to any claims or compensation.

3.2. Disciplinary Measures for Violations

If a USER violates any of the TERMS, MODO AGRARIO has the right to take necessary disciplinary measures, including but not limited to:

• Suspension or cancellation of the USER's account.
• Suspension or cancellation of all related accounts, including AUTHORIZED USER accounts or any other account deemed related by MODO AGRARIO.

MODO AGRARIO will take these measures at its sole discretion, without incurring liability for any losses or damages resulting from such suspension or termination. Affected USERS will not be entitled to compensation or claims for damages from MODO AGRARIO.

3.3. Collaboration with Authorities

MODO AGRARIO commits to fully cooperating with government, regulatory authorities, law enforcement, and/or judicial officials in investigating any alleged criminal or civil irregularities.
Upon a legitimate request from a competent authority, MODO AGRARIO may disclose the USER's identity, contact information, and any information related to their account, transactions, and/or activities on the SITE.
By accepting these TERMS, the USER acknowledges and agrees that MODO AGRARIO shall not be liable for any damages or consequences resulting from the disclosure of such information to competent authorities.

4. Limitation of Liability

4.1. Disclaimer of Warranties

To the maximum extent permitted by law, the services provided by MODO AGRARIO through the SITE are offered "as is," "as available," and "with all faults." MODO AGRARIO expressly disclaims any warranties, whether express or implied, including but not limited to warranties of condition, quality, durability, performance, accuracy, reliability, merchantability, or fitness for a particular purpose. All such warranties, representations, conditions, and undertakings are expressly excluded.

Furthermore, MODO AGRARIO shall not be liable for any damage, economic loss, lost profits, breach, or any other consequence resulting from transactions conducted between USERS on the SITE. Its role is solely to provide a digital space to facilitate connections between buyers and sellers, without intervening in negotiations, agreements, or the fulfillment of obligations assumed by the parties. Transactions are conducted under the sole responsibility of the USERS.

4.2. Third-Party Information and Products

To the fullest extent permitted by law, MODO AGRARIO does not make any representations or warranties regarding the validity, accuracy, reliability, quality, stability, completeness, or timeliness of any information provided on the SITE. Additionally, MODO AGRARIO does not warrant or guarantee that the manufacturing, importing, exporting, distributing, offering, exhibiting, purchasing, selling, or use of products or services offered or displayed on the SITE does not infringe the rights of third parties.

4.3. Downloading Material and Technological Risks

Any material downloaded or obtained through the SITE is done at the USER's own risk, and they will be solely responsible for any damage to their computer systems or data loss resulting from such downloads. No advice or information, whether oral or written, obtained by any USER from MODO AGRARIO through the SITE shall constitute any warranty not expressly stated in these TERMS.

4.4. Third-Party Products and Services

The SITE provides access to products and services offered by independent third parties. MODO AGRARIO does not make any warranties or representations regarding such products or services. Under no circumstances shall MODO AGRARIO be liable for the products or services provided by third parties through the SITE.

4.5. USER Indemnification

The USER agrees to indemnify and hold harmless MODO AGRARIO, its directors, representatives, and employees, from any and all losses, claims, and liabilities (including legal costs on a full indemnity basis) arising from the USER's access to or use of the SITE or their breach of any of the TERMS. This indemnification includes, but is not limited to, any claims made by third parties, including a BUYER USER, for a breach of a commercial transaction originating from a connection facilitated through the SITE.

4.6. Exclusion of Liability for Damages

MODO AGRARIO shall not be liable for any special, direct, indirect, punitive, incidental, consequential, or any other damages (including, but not limited to, damages for lost profits, lost savings, business interruption, or loss of information), or any other harm as a result of:

1. Use or inability to use the SITE.
2. Any defects in products, data, information, or services purchased or obtained from a USER through the SITE.
3. Infringement of third-party rights or claims related to the manufacturing, importing, exporting, distributing, offering, exhibiting, purchasing, selling, or using products or services displayed on the SITE by a USER.
4. Claims by any party with the right to defense or indemnification concerning third-party rights.
5. Unauthorized access by third parties to data or private information of any USER.
6. Statements or conduct of any USER on the SITE.
7. Any other matter related to the SITE, including negligence.

4.7. Financial Liability Limitation

Notwithstanding the above, the total liability of MODO AGRARIO, its employees, agents, affiliates, representatives, or anyone acting on its behalf in relation to the USERS for all claims arising from the access to or use of the SITE in any calendar year shall be equal to the amount paid by the USER to MODO AGRARIO as consideration for access to or use of the SITE during the three months preceding the claim. This limitation does not exclude the requirement for the USER to prove actual damages. All claims arising from the use of the SITE must be filed within one year of the date the cause of action arose.

4.8. Force Majeure

MODO AGRARIO shall not be held liable or obligated to pay any compensation for any loss resulting from the unavailability, inconvenience, or failure of services or systems due to force majeure events, including but not limited to natural disasters, acts of war, civil unrest, unforeseen technical failures, or any other situation beyond MODO AGRARIO's reasonable control.

5. Intellectual Property Rights

5.1. Ownership of the SITE and Content

MODO AGRARIO is the sole legitimate owner of all rights and interests of the SITE and its content, including trade secrets, intellectual property rights protected by copyright, and industrial property rights. The digital solution and the SITE of MODO AGRARIO are and shall remain the exclusive and unrestricted property of MODO AGRARIO, under the protection of national and international intellectual property legislation, protected in Argentina by Law No. 11,723 and internationally by the Berne Convention and the Universal Copyright Convention.

5.2. Prohibitions Related to the Use of Intellectual Property

• It is strictly prohibited to copy, modify, use, or publish without authorization the term "MODO AGRARIO", as well as its variants, icons, and logos related to registered trademarks, common law trademarks, and trade names. In this sense, USERS and any entities associated with them (such as parent companies, branches, subsidiaries, affiliates, dealers, distributors, agents, etc.) may not undertake the following actions:

1. License, sublicense, or legally dispose of the digital solution, documentation, or any part of them related to the SITE or MODO AGRARIO.
2. Decompile, disassemble, or reverse-engineer any portion of the digital solution provided by the SITE.
3. Use the SITE to provide processing services for third parties, operate time-sharing, rent, lease, or share agreements, or function as a "service bureau."
4. Provide, disclose, reveal, or make available to third parties the use of the digital solution of the SITE without the express authorization of MODO AGRARIO.

5.3. Acknowledgment of Rights

USERS accept and declare that they will not question, contest, or claim any rights or interests over the SITE or the intellectual and industrial property rights related to the SITE and the content provided by MODO AGRARIO.

5.4. Prohibition of Use of Confusing Marks and Names

USERS agree not to use or apply for the registration, both in the Republic of Argentina and elsewhere in the world, of any trademark, trade name, corporate name, or domain name that is identical or confusingly similar to "MODO AGRARIO", both during the validity of their user account on the SITE and thereafter.

5.5. Protection of Confidential Information

Given that MODO AGRARIO may provide USERS with business, commercial, and technical information of a confidential nature (hereinafter, "CONFIDENTIAL INFORMATION"), the copying, reproduction, or any duplication of the CONFIDENTIAL INFORMATION, in whole or in part, without the express authorization of MODO AGRARIO, is expressly prohibited. Unauthorized use of such information will be subject to penalties for confidentiality violations, and the USER will be liable for compensating damages caused by such a violation. Moreover, MODO AGRARIO reserves the right to take appropriate legal action in the event of non-compliance.

6. Links to and from the SITE with Third-Party Sites

6.1. Third-Party Sites Linked to the SITE

The SITE may contain links or hyperlinks to or from websites owned or controlled by third parties that are independent of MODO AGRARIO (hereinafter referred to as "THIRD-PARTY SITES"). The presence of these links or hyperlinks on the SITE does not imply that MODO AGRARIO suggests or recommends the use of or access to such THIRD-PARTY SITES, nor does it imply any association between MODO AGRARIO and such THIRD-PARTY SITES.

6.2. Limitation of Liability on Third-Party Sites

USERS acknowledge and understand that MODO AGRARIO has no control over THIRD-PARTY SITES or their content. Consequently, MODO AGRARIO makes no warranties or representations and assumes no liability for:

• The content available on THIRD-PARTY SITES.
• The services offered or provided through THIRD-PARTY SITES.
• The terms and conditions of use, privacy policies, or practices of THIRD-PARTY SITES.

6.3. Disclaimer of Warranties on Third-Party Products or Services

As outlined in the preceding clause, MODO AGRARIO does not warrant, endorse, sponsor, or assume any responsibility for products or services promoted or offered on or through THIRD-PARTY SITES.

6.4. Recommendation to Review Terms and Policies

MODO AGRARIO recommends that USERS carefully review the terms and conditions of use and privacy policies of THIRD-PARTY SITES they access through the SITE.

6.5. Establishing Links from Third-Party Sites

MODO AGRARIO authorizes the establishment of hyperlinks or links from THIRD-PARTY SITES to the SITE or any part thereof, provided the following conditions are met:

• The corresponding pages of the SITE must appear in a complete window and under their respective IP addresses.
• The link must have prior written authorization from MODO AGRARIO.
• The owner or operator of the THIRD-PARTY SITE establishing the hyperlink or deep link assumes full responsibility and risk for doing so.

7. Costs and Payments

7.1. No Costs for BUYER USERS

BUYER USERS are not required to pay any additional costs or commissions for using the SITE to make a purchase. BUYER USERS will only pay the price of the product or service as agreed with the SELLER USER, with no additional costs associated with the MODO AGRARIO platform.

7.2. Costs for SELLER USERS

For SELLER USERS, costs are variable and structured as follows:

a) 1% for sales made through quotes requested by BUYER USERS.

b) 1% for sales made via the "SPOT SALE" functionality, which allows SELLER USERS to post offers directly accessible to BUYER USERS, enabling direct purchases without prior request.

7.3. Payment Conditions

To use the SITE, the SELLER USER must have internet access and provide one or more current, valid, and accepted payment methods, which may be updated periodically and must support payments via third parties.

Upon registration on the SITE, the USER authorizes MODO AGRARIO or authorized third parties to charge any associated payment methods linked to their USER account if their primary payment method is declined or unavailable.

If a payment is pending, it is the USER's responsibility, and an interest rate of 2% per month may apply to the outstanding balance. If payment is not successfully processed due to:

• Credit card expiration.
• Insufficient funds.
• Failure to update payment method information.

MODO AGRARIO may suspend the USER's access to the SITE until a valid payment method is provided.

7.4. Taxes and Additional Charges

The USER agrees that some payment processors may charge additional fees, such as:

• Transaction fees.
• Other charges related to payment method processing.
• Local taxes that may vary depending on the payment method used.

7.5. Updating Billing Information

The USER agrees to provide applicable billing information upon registration on the SITE and to keep this information updated at all times.

7.6. Charges and Billing

Membership charges for the SITE and any other charges incurred by the USER in connection with the use of the SITE, such as taxes or transaction fees, will be billed to the USER's payment method on the first business day of the following month, with a due date on the 15th of the same month.

In some cases, the payment date may change. The USER should contact pagos@modoagrario.com for billing or payment inquiries.

7.7. Membership Cancellation and Refunds

The SELLER USER may cancel their membership on the SITE at any time, which will result in the loss of access to the SITE and the settlement of variable commissions stipulated in clause 7.1 up to the effective date of their membership.

To the extent permitted by applicable law, payments are non-refundable. To cancel the membership, the USER must log into their profile on the SITE and follow the corresponding instructions.

8. Notifications, Request Resolution, and Complaints

8.1. Communication Channel for Requests and Complaints

For any requests, notifications, or complaints related to the services provided on the SITE, the USER should contact the following email address: reclamos@modoagrario.com.

8.2. Deadline and Requirements for Submitting Complaints

Complaints must be submitted within a maximum period of 14 days from the date of the event that gave rise to the complaint. The complaint must include the following information:

• Reason for the complaint.
• Justification of the complaint, explaining the reasons for its submission.
• Contact email address.
• Phone number for contacting the complainant.

If the complaint contains offensive or inappropriate content at the discretion of MODO AGRARIO, or if it is not submitted diligently, MODO AGRARIO reserves the right not to address it.

8.3. Evaluation and Resolution Process for Complaints

MODO AGRARIO is committed to acting with the required professional diligence to properly consider the submitted complaints and decide on the appropriate course of action to address the issue.

MODO AGRARIO will process complaints within a maximum period of 15 business days and will communicate the result of its internal resolution process to the complainant, individually and in plain language.

9. General Provisions

9.1. Entire Agreement

USERS acknowledge and declare that these TERMS constitute the entire agreement between the USER and MODO AGRARIO regarding the use of the SITE, and that these TERMS govern and replace any prior agreements, whether oral or written, concerning the same matter.

9.2. Independent Relationship

USERS and MODO AGRARIO are independent contractors, and these TERMS do not intend to create or establish any relationship of:

• Representation.
• Partnership.
• Joint venture.
• Employer-employee.
• Franchisor-franchisee.

9.3. Severability

If any provision of these TERMS is deemed invalid or unenforceable by a competent authority, such provision will be removed, and the remaining provisions will be considered valid and fully enforceable.

9.4. Clause Headings

The headings of each section or clause in these TERMS are for reference purposes only and in no way define, limit, interpret, or describe the scope or intent of that section or clause.

9.5. No Waiver of Rights

The failure of MODO AGRARIO to enforce any right or act concerning a USER's breach under these TERMS does not constitute a waiver of such right, nor does it limit MODO AGRARIO's right to act concerning subsequent or similar breaches.

9.6. Assignment of TERMS

MODO AGRARIO reserves the right to assign these TERMS, including all rights, titles, benefits, interests, obligations, and duties, to any person or entity without prior notice. Conversely, the USER may not assign these TERMS, in whole or in part, to any person or entity without the express and written authorization of MODO AGRARIO.

9.7. Governing Law and Jurisdiction

This agreement is governed by the laws of the Argentine Republic. Accordingly, USERS submit to the Commercial Courts of the Autonomous City of Buenos Aires, Federal Capital of the Argentine Republic, excluding any other forum or jurisdiction, for

10. Restrictions for SELLER USERS

10.1. Prohibition on Transactions Outside the SITE

SELLER USERS who have completed a sale with a BUYER USER (individual or legal entity) through the SITE agree not to conduct sales or commercial transactions outside the platform with said BUYER USER for a period of 180 days from the confirmation of the last completed sale.

This period aims to prevent commercial transactions from diverting away from the SITE, ensuring that all operations between SELLERS and BUYERS are conducted within MODO AGRARIO’s platform.

10.2. Consequences and Penalties for Breach

If a SELLER USER breaches this provision, MODO AGRARIO may, at its sole discretion, apply one or more of the following measures:

1. Temporary or permanent suspension of the SELLER USER account.
2. Cancellation of the SELLER USER account.
3. Imposition of a financial penalty equivalent to 10% of the value of the transaction conducted outside the platform.
4. Additional sanctions deemed appropriate by MODO AGRARIO, including permanent prohibition from using the platform.
5. Legal action, if applicable, to compensate for any damage MODO AGRARIO may have suffered due to the diversion of transactions outside the SITE.

10.3. Detection and Notification Procedure

If MODO AGRARIO detects that a SELLER USER has violated this prohibition, the SELLER USER will be notified via email and given the opportunity to:

1. Respond to the notification and present any objections or explanations within 7 business days.
2. If the violation is confirmed after review, MODO AGRARIO will proceed to apply the sanctions described in point 10.2.

11. Quotation Procedure and Contract Formalization

11.1. Issuing Quotes with Digital Contracts

SELLER USERS may send quotations accompanied by a digital contract. For this, they will have two options:

• Attach their own contract in PDF format: This document must faithfully reflect the terms agreed upon on the MODO AGRARIO platform.
• Use MODO AGRARIO’s standard templates: These preconfigured templates are designed to simplify the formalization process. The SELLER USER may select the most suitable template for their transaction, including the option to choose the arbitration chamber that will intervene in case of disputes.

11.2. Automatic Contract Generation

When a standard MODO AGRARIO template is used and the quotation is accepted, the SITE will automatically generate the corresponding digital contract. The process is as follows:

• Sent to the SELLER USER: The contract will be emailed to the SELLER USER for electronic signature.
• Sent to the BUYER USER: Once signed by the SELLER USER, the contract will be sent to the BUYER USER for their electronic signature. This procedure applies to specific contracts, such as grain purchase and sale agreements and other raw materials, without intermediaries and with agreed prices, among other types as decided by both parties.

11.3. Procedure for Offer Letters

If the SELLER USER chooses to send an offer letter, the procedure will be as follows:

• Sent to the SELLER USER: The offer letter will be sent only to the SELLER USER for their electronic signature.
• Sent to the BUYER USER: Once signed, the platform will automatically send a copy of the offer letter to the BUYER USER.

11.4. Requirements to Sign Contracts or Offer Letters

To sign purchase-sale contracts or offer letters through MODO AGRARIO, USERS must:

• Present a current legal power of attorney proving that the signatory has sufficient authority to represent the company or entity.
• This power of attorney must be presented at the time of registration or before executing any transaction involving the signing of a contract or offer letter.

11.5. Electronic Signature and Biometric Validation Provider

MODO AGRARIO uses the services of Contractia SRL (CUIT 30-71683658-0), headquartered at Juan A. Buschiazzo 3076, 3rd floor, CP 1425, Autonomous City of Buenos Aires, for the electronic signature of all contracts generated on the SITE. Contractia SRL ensures the validity of signatures through the use of digital certificates and biometric validation of the signatory, guaranteeing the authenticity and legal validity of each operation.

11.6. Validity of Digital Contracts

Digital contracts and offer letters electronically signed through MODO AGRARIO, using Contractia SRL's technology, will have the same legal validity as a physical contract, in accordance with applicable legislation in the Argentine Republic and current digital signature regulations.

12. Intellectual Property of the Terms and Conditions

These Terms and Conditions, as well as the Privacy Policy, are the exclusive property of Modo Agrario SA (CUIT Nº 30-71711149-0) and are protected by current intellectual property laws. Any total or partial reproduction, distribution, or modification without the prior express consent of Modo Agrario SA is strictly prohibited.

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Privacy Policy

Last Update: November 16, 2024

This document must be read carefully before deciding to use the services of this website. Welcome to the website (hereinafter referred to as the “SITE”), owned by Modo Agrario SA (hereinafter, “MODO AGRARIO”).

1. Privacy Policy

1.1. Commitment to Privacy

MODO AGRARIO deeply values the privacy and security of the information that USERS choose to share freely and consciously through the SITE. As part of this commitment, MODO AGRARIO takes responsibility for the proper handling of personal data, ensuring the confidentiality and secrecy of such data, in compliance with the provisions of Law No. 25.326 on Personal Data Protection and the directives of the National Directorate for Personal Data Protection.

To prevent alteration, loss, unauthorized access, or treatment of personal data, MODO AGRARIO will implement all necessary technical and organizational measures in line with the best international practices in information security.

1.2. Scope and Application

MODO AGRARIO's Privacy Policy applies to all USERS of the SITE, including those who have not completed the registration process. By accessing and using the SITE, USERS accept this Privacy Policy and explicitly consent to the handling of their personal data under the terms described herein.

It is crucial for USERS to review and understand this policy before sharing any information. This ensures that USERS are fully informed about how their data will be managed.

1.3. Users' Rights

According to Law No. 25.326, USERS have the right to access, rectify, update, and delete their personal data at any time. Furthermore, they have the right to object to the processing of their personal data on legitimate grounds. These rights can be exercised free of charge by the USER by submitting a written request to MODO AGRARIO via email at soporte@modoagrario.com or through other channels provided by MODO AGRARIO.

1.4. Supervision by the Data Protection Agency

The Agency for Access to Public Information, as the supervisory body of Law No. 25.326, has the authority to handle complaints and claims related to breaches of personal data protection regulations. USERS have the right to file complaints if they believe their data has not been handled according to the law.

1.5. Purposes for Data Processing

By using the SITE, the USER gives their express, free, and informed consent for their personal data to be incorporated into MODO AGRARIO's databases and processed automatically for the following purposes:

• Sending commercial communications about products and services of interest.
• Maintaining the contractual and commercial relationship between MODO AGRARIO and the USER.
• Administrative and operational management of transactions and contracts executed through the SITE.
• Personalization and adaptation of commercial offers to the specific profile of the USER.

MODO AGRARIO ensures the USER's right to know the criteria and programs used for the automated processing of their data.

1.6. Transfer of Personal Data

By accepting this Privacy Policy, the USER expressly consents without reservation to the transfer of their personal data to third parties unrelated to MODO AGRARIO, whenever necessary to fulfill the purposes mentioned. This transfer may be local or international, ensuring that the recipient entities comply with personal data protection regulations equivalent to those of the Argentine Republic.

2. Ownership and Responsibility for Information Provided on the SITE

2.1. Obligation to Provide Truthful and Accurate Information

USERS of the SITE are responsible for entering and providing truthful, accurate, and up-to-date information linked to the actual identity of the individual or legal entity choosing to use the services offered by MODO AGRARIO. The information provided must not, under any circumstances, infringe on the rights of third parties, contain inaccurate or false data, or negatively impact other USERS or the proper functioning of the SITE.

MODO AGRARIO reserves the right to suspend, cancel, or delete the account of any USER who fails to meet this obligation, as well as to remove information that has been entered fraudulently, inaccurately, or is harmful to the rights of third parties. This measure can be taken preventively, without prejudice to other legal actions that may result from such breaches.

2.2. Guarantee of Authorization to Share Information

When entering data into the SITE, the USER declares and guarantees that they have the legal capacity and necessary authority to share such information and that it does not infringe on the rights of ownership, confidentiality, or privacy of third parties. The USER commits to providing information that complies with all legal and ethical requirements and to ensuring that such information is correctly registered with competent authorities, such as the National Directorate for Personal Data Protection, where applicable.

Consequently, the USER is considered solely responsible for the truthfulness, authenticity, and legality of the information they provide. MODO AGRARIO does not assume responsibility for the information entered by USERS, nor is it obligated to constantly verify its accuracy or legality, though it may do so in cases of suspected or proven regulatory breaches.

3. User Rights and Age Restrictions

3.1 Services Intended for Individuals Over 18

The services offered by MODO AGRARIO are exclusively intended for individuals over the age of 18. Use of the SITE by minors is strictly prohibited without the explicit consent of their parents or legal guardians.

3.2 Prohibition on Collecting Data from Minors

MODO AGRARIO will not knowingly collect personal data from minors without prior, verifiable authorization from their parents or legal guardians.

3.3 Deletion of Minors' Data Without Authorization

If it is detected that a minor has provided personal information without the required consent, MODO AGRARIO will immediately delete such data from its records and systems.

3.4 Communication by Parents or Guardians

If a parent or legal guardian discovers that a minor has used the SITE without authorization, they must promptly contact MODO AGRARIO via email at reclamos@modoagrario.com to ensure appropriate actions are taken.

3.5 Right to Object

The USER has the right to object to the processing of any of their personal data that is not strictly necessary for the proper functioning of the SITE or for fulfilling MODO AGRARIO's contractual and legal obligations. This right can be exercised when data processing is not based on the USER's consent or is used for purposes other than those specified in this Privacy Policy.

To exercise the right to object, the USER must communicate their decision clearly and explicitly through the channels provided by MODO AGRARIO, detailing the specific data whose processing they wish to limit.

3.6 Rights to Access, Rectify, Update, and Cancel

MODO AGRARIO ensures that USERS can exercise the following rights, as recognized by Law No. 25.326 on Personal Data Protection:

• Access: The USER has the right to request and obtain information about the personal data MODO AGRARIO holds in its databases and details on how it is processed.
• Rectification: If the USER's personal data is found to be inaccurate, incomplete, outdated, or erroneous, the USER may request corrections or updates through the available communication channels.
• Update: The USER has the right to keep their personal data updated by requesting modifications whenever relevant information changes, affecting the contractual relationship or the use of the SITE.
• Cancellation: The USER may request the cancellation or deletion of their personal data when they consider it unnecessary for the specified purposes or when it is being used in violation of applicable regulations. MODO AGRARIO will proceed with the cancellation provided there are no legal obligations to retain such data (e.g., tax, contractual, or security requirements).

To exercise any of these rights, the USER can use the communication channels provided by MODO AGRARIO, including email at soporte@modoagrario.com, or other methods specified at a later time. MODO AGRARIO is committed to responding to such requests within a reasonable timeframe and in accordance with the applicable legal deadlines.

4. Transfer of Personal Data

4.1 Purpose of Data Transfer

The USER agrees and authorizes their personal data to be transferred to third parties exclusively for the purposes outlined in Clause 1 of this Privacy Policy. These purposes include, but are not limited to, sending commercial communications, managing contractual relationships, and optimizing the USER's experience within the SITE.

This data transfer may involve entities linked to MODO AGRARIO or service providers that collaborate in carrying out activities necessary to achieve the specified objectives. Under no circumstances will the data be transferred to third parties for purposes incompatible with those expressly authorized by the USER in this Privacy Policy.

4.2 Commercial Communications

The USER agrees that MODO AGRARIO, as well as companies belonging to its group or those maintaining business relationships with MODO AGRARIO, may send information about products and services they offer, provided such information aligns with the interests expressed by the USER or relates to the services provided through the SITE.

These communications may be sent via email, text messages, push notifications, or any other electronic communication methods previously authorized. The USER may opt out of receiving further commercial communications at any time by exercising their right to object as detailed in Clause 3. To do so, the USER can follow the unsubscribe procedures included in such communications or request this through the email soporte@modoagrario.com.

4.3 Revocability and Non-Retroactive Effects

The USER has the right to revoke their consent for data transfer at any time, without justification, and without affecting the legality of processing based on prior consent. Such revocation will not have retroactive effects, except in cases specifically provided by Law No. 25.326 on Personal Data Protection.

In accordance with Article 11, Clause 2 of the aforementioned law, MODO AGRARIO declares that the entities to which the USER's personal data may be transferred are located in countries providing adequate levels of data protection. MODO AGRARIO ensures that these entities comply with security and privacy standards similar to those required under Argentine regulations. For international transfers, all necessary measures will be taken to ensure data protection compliance under the applicable laws.

5. Privacy Policies of MODO AGRARIO Regarding Microsites

5.1. Objective of Microsites

MODO AGRARIO aims to create microsites for agro-industries in the Republic of Argentina to promote and democratize commerce among them. These microsites offer a public platform where agro-industries can showcase their information and products, facilitating commercial exchange among actors in the agro-industrial sector. Access to these microsites allows other companies and users to learn about the products and services offered by agro-industries, fostering transparency and the expansion of e-commerce.

5.2. Information Displayed

On the microsites, MODO AGRARIO displays public information about agro-industries, which may include, among other data:

• CUIT (Unique Tax Identification Code).
• Company name.
• Main activities of the company.
• Products and brands marketed.
• Number of establishments.
• Brief company summary.
  
  

All displayed information comes from reliable sources and is updated periodically to ensure its accuracy and relevance. This publication aims to provide a clear and precise image of registered companies, facilitating business opportunities.

5.3. Privacy Commitment

MODO AGRARIO is committed to respecting the privacy of agro-industries at all times, ensuring compliance with all applicable laws and regulations on personal data protection. MODO AGRARIO ensures that the information published on the microsites is public in nature, with the sole purpose of fostering trade among agro-industries, and does not affect the privacy or confidentiality of companies.

5.4. Information Sources

The information published on the microsites comes exclusively from public and reliable sources. Before using this data, MODO AGRARIO verifies its accuracy and reliability to ensure the information provided is accurate and current. MODO AGRARIO continuously updates the information to ensure agro-industries have the most accurate representation possible on the platform.

5.5. Requests for Data Removal or Modification

If any agro-industry believes the information displayed on its microsite is inaccurate or does not want certain information published, it can request partial or total data removal or propose modifications. Such requests can be made by contacting MODO AGRARIO at the email address info@modoagrario.com. MODO AGRARIO is committed to processing such requests promptly, respecting the privacy and preferences of the affected agro-industries.
Additionally, MODO AGRARIO provides a simple and clear process for companies to request the modification or removal of their information, ensuring their representation on the microsite is fair and aligns with their interests.

5.6. Information Security

MODO AGRARIO implements rigorous security measures to protect the information stored on microsites against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Use of advanced information security technologies.
• Implementation of internal data protection policies.
• Continuous employee training on information management and security.

These measures are designed to ensure that the data stored and displayed on the microsites remain secure and protected.

5.7. Breach of Terms and Conditions and/or Privacy Policies

If a user violates the Terms and Conditions or the Privacy Policies of MODO AGRARIO, the company will take immediate measures to protect the safety and well-being of its users. These actions may include, among others:

• Suspension or cancellation of the infringing user's account.
• Blocking of the corresponding microsite.
  
  

In the case of a blocked microsite, a warning message will be displayed, informing other users that the account has been suspended for security reasons and for violating the policies of MODO AGRARIO.

Additionally, MODO AGRARIO considers it unethical for users to use the platform to establish commercial agreements outside the site to avoid paying for services offered by MODO AGRARIO. To prevent such behavior, MODO AGRARIO reserves the right to take legal or disciplinary actions to ensure compliance with its ethical and legal standards.

6. Cookies Policy

6.1. Use of Cookies on the SITE

MODO AGRARIO informs USERS that cookies may be used when navigating different pages of the SITE. By using the SITE, the USER expressly accepts and authorizes the use of cookies as set forth in this Privacy Policy.

6.2. What Are Cookies?

A cookie is a small text file that a web server can store on the USER's device hard drive to save browsing information. Each cookie is unique to the device and can only be read by the website that created it. Cookies are not executable programs, do not contain viruses, and cannot run malware or compromise the security of the device.

6.3. What Are Cookies Used For?

Cookies enable the SITE to remember USER preferences, such as language, geographical region, login data, browser settings, and usage patterns of the SITE. By recalling this information, MODO AGRARIO can provide a more personalized and efficient browsing experience, tailoring the SITE's content to the USER's prior preferences.

Additionally, the use of cookies helps optimize the performance of the SITE and ensures that certain services function properly.

6.4. Purposes of Using Cookies

MODO AGRARIO uses cookies to:

• Recognize USERS and provide a more personalized service.
• Retrieve information about the USER's last visit, such as date and time.
• Measure SITE traffic and analyze the number of visits and USER behavior to improve the effectiveness of services and promotions.
• Enhance the functionality of the SITE, ensuring pages load faster and providing the USER with a smooth browsing experience.

6.5. Configuring Cookies by the USER

The USER has the right to configure their browser to accept, block, or delete cookies. Depending on the browser used, the steps to manage cookies may vary. Below are examples of how to configure cookies in common browsers:

• Microsoft Internet Explorer: Tools > Internet Options > Privacy > Settings.
• Firefox: Tools > Options > Privacy > Cookies.    
• Google Chrome: Settings > Privacy and Security > Cookies and other site data.
• Safari: Preferences > Security > Manage website data.
  
  

It is important to note that some features of the SITE may not function optimally if all cookies are disabled. Therefore, MODO AGRARIO recommends enabling cookies to ensure a complete browsing experience.

6.6. Use of Private Mode and Automatic Cookie Deletion

Many browsers allow the activation of a private mode (also known as incognito mode) that automatically deletes cookies generated during the session once it is closed. The USER may continue using the SITE in this mode, although some functions may be limited, and the browsing experience may not be optimal.
For more information on how to activate private mode in your browser, the USER can consult the browser's help section.

7. Modifications to the Privacy Policy

7.1. Right to Modify

MODO AGRARIO reserves the right to modify, update, or revise this Privacy Policy at any time to adapt it to regulatory changes, technological advancements, or adjustments to its services. These modifications will be visibly published on the SITE, indicating the date of the last update so that USERS are duly informed.

7.2. Notification of Changes

When significant changes are made to the Privacy Policy, MODO AGRARIO may notify USERS through registered contact methods, such as email or notifications on the SITE. However, it is the USER's responsibility to periodically review the Privacy Policy to stay informed of its updated content.

7.3. Consent and Continued Use

Continued use of the SITE by the USER after modifications to this Privacy Policy have been published will be considered tacit acceptance of the changes made. Consequently, the USER agrees that it will not be necessary to provide explicit consent for data processing again unless required by current regulations.

7.4. Option to Decline Changes

If a USER does not accept changes made to the Privacy Policy, they have the option to discontinue using the SITE and request the permanent deletion of their personal data. In such cases, MODO AGRARIO will delete the USER's data from its databases, except for data necessary to comply with legal, regulatory, or billing obligations, as stipulated by applicable personal data protection laws.

7.5. Deletion of Personal Data

If a USER decides to stop using the SITE due to changes in the Privacy Policy, MODO AGRARIO will ensure the permanent deletion of their personal data within the legally permitted framework. The only data retained will be those required by legal or contractual obligations, including billing records and any other information that must be retained according to current regulations.

8. Security Measures

8.1. Commitment to Data Protection

MODO AGRARIO is committed to implementing all necessary technical, organizational, and security measures in accordance with current personal data protection regulations (Law No. 25.326 and complementary regulations) to ensure the integrity, confidentiality, and availability of personal data stored in its systems.
These measures are aimed at preventing the alteration, loss, unauthorized access, or processing of data and include, but are not limited to:

• Encryption of sensitive data.
• Implementation of restricted access control systems.
• Security protocols for data transmission using encrypted connections (SSL/TLS).
• Periodic IT security audits.
• Ongoing employee training on best practices in information security.

8.2. Limitations and Risks of Internet Security

While MODO AGRARIO takes all reasonable precautions to protect USER personal data, it is important to recognize that internet security measures are not infallible. The inherent risks of the digital environment mean that, in exceptional circumstances, information may be unintentionally disclosed due to external attacks, technical errors, or undetected vulnerabilities.

8.3. Exemption of Liability for Security Incidents

The USER acknowledges and agrees that, in the unlikely event of a security breach compromising their personal data inadvertently, MODO AGRARIO cannot be held responsible for any damages or harm resulting from such an incident, provided that the security measures required by applicable regulations have been implemented.
MODO AGRARIO commits to notifying affected USERS of any relevant security incident, in accordance with legal requirements, and to taking corrective actions to mitigate its effects.

8.4. Responsibility of the USER

The USER is responsible for ensuring the security of their devices and taking necessary precautions to protect their SITE login credentials. This includes using strong passwords and regularly updating their security software to prevent unauthorized access to their MODO AGRARIO account.

9. DATA STORAGE AND INTERNATIONAL TRANSFER

9.1. Storage of Data on International Servers

MODO AGRARIO informs USERS that personal data collected through the SITE may be transferred and stored on servers located outside the Republic of Argentina, in compliance with applicable laws. Currently, MODO AGRARIO utilizes cloud storage services provided by Microsoft Azure, which adhere to international standards for data security and protection.

9.2. Protection of Internationally Stored Data

MODO AGRARIO ensures that any transfer or storage of personal data outside Argentina will be conducted under adequate protection conditions. Microsoft Azure, the provider used by MODO AGRARIO, implements security measures in compliance with international standards, ensuring a level of protection equivalent to that required by Argentina's Law No. 25.326 on Personal Data Protection.

9.3. Consent for International Data Transfer

By accepting this Privacy Policy, the USER expressly and informedly consents to MODO AGRARIO storing and transferring their personal data to servers located outside Argentina under the conditions mentioned in this policy.

9.4. Additional Security Measures

MODO AGRARIO guarantees that personal data transferred to the international servers of Microsoft Azure will be subject to additional protection measures, including data encryption and strict access controls, to ensure the integrity and confidentiality of the information.

10. Contact

10.1. Communication Channel

For any request, inquiry, question, or complaint related to the use of the SITE, the Privacy Policy, or the processing of personal data, the USER should contact MODO AGRARIO through the following official communication channels:

• Email: reclamos@modoagrario.com

This channel is available to receive all types of notifications and communications, such as:

• Requests for access, rectification, updating, cancellation, or opposition to the processing of personal data.
• Inquiries about the use of personal information according to the established policies.
• Complaints related to the use of the SITE and the services offered on it.
• Any other issues related to privacy and data protection within the framework of the relationship with MODO AGRARIO.

10.2. Response Times

MODO AGRARIO is committed to processing and responding to requests or complaints received within a maximum of 15 business days from the date the message is received, provided that the request contains the necessary information to be appropriately managed.

If the complaint or request requires additional information or a more in-depth investigation, the USER will be notified of the status of the process and the estimated time for a final resolution.

10.3. Complete Information in Requests

To ensure efficient management of requests and complaints, USERS are recommended to include the following information in their message:

• Full name or company name.
• Email address associated with the user account on the SITE.
• Contact number (optional, to facilitate communication).
• A clear and detailed description of the request or complaint.
• Any additional documentation that may support the request or facilitate its resolution.

11. Intellectual Property of the Privacy Policy

The present Terms and Conditions, as well as the Privacy Policy, are the exclusive property of Modo Agrario SA (CUIT No. 30-71711149-0) and are protected by current intellectual property laws. Reproduction, distribution, or modification in whole or in part without the prior and express consent of Modo Agrario SA is strictly prohibited.